Shipping policy
Shipping Policy
Thank you for shopping at Petsy Square. Below is our shipping policy so you know what to expect after placing your order.
Order processing time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or public holidays. During peak periods or promotions, processing may take slightly longer.
Shipping rates and delivery times
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Standard Shipping: US$4.95 — estimated delivery 10–20 business days
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Free Shipping: on all orders of US$75.00 and up — estimated delivery 10–20 business days
Delivery times are estimates and are counted after processing. They are not guaranteed and may vary due to carrier delays, customs, or events outside our control.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel. Please allow a few days for tracking to update.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Delays
We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, or other events beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Wrong or incomplete address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or damaged parcels
If your order arrives damaged or does not arrive, please contact us at contact@petsysquare.com with your order number (and a photo if damaged) so we can make it right.
Contact us
For any shipping questions, email us at contact@petsysquare.com.